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Returns

We are sure you will love your new JVL product(s) but, if for any reason, you feel you need to send it back or changed your mind, please do not return product(s) to us without contacting us first, we do not accept liability for any items returned to us without authorisation. Contact our customer service team on 01422 888 564 or email using our contact us form.

To return any non-customised product(s) please do so within 14 days (from day of delivery) and we will be happy to refund the money, please note that by 'refund' we mean the purchase price of the product. The delivery charge will not be refunded as this would have been paid to the courier for the services rendered.

Return postage and packaging costs are non-refundable. However, if the product is faulty, we will cover the cost for you, please keep proof of postage in case it gets lost on the way to us. Please ensure return product(s) are in their original packaging and returned in the same condition that you received it.

Returns Address
JVL Returns, Orchard Business Park, Mytholmroyd, Halifax, West Yorkshire, HX7 5HZ.

Cancellations
Should you wish to cancel your order please contact as soon as possible on 01422 888 564. As long as your order hasn’t left the warehouse we will be able to process this.

If your order has already left our warehouse for delivery to you, unfortunately we can’t amend the order. Please follow our returns procedure in the event of any unwanted products.

Amend Your Order
If you'd like to add product(s) to your order, change details of your delivery address, remove items from your order or cancel it completely, please call our customer service team on 01422 888 564 as soon as possible. Please have your order number ready to quote where possible.

If your order has left our warehouse for delivery to you, unfortunately we can’t amend the order. Please follow our returns procedure above in the event of
 any unwanted products.